Shipping and Returns
SHOPPES is a marketplace featuring products from a wide collection of brands, and we are thrilled to offer free domestic ground shipping site-wide. When you place an order, each brand ships directly from their warehouse, storefront, or boutique to your door. You can expect your order to ship within 3 business days of it being placed. You can always check your order status in your SHOPPES account.
We provide free secure shipping on all merchandise inside the United States, but we are not responsible for items lost, damaged or stolen in the mail. WE RECOMMEND THAT YOU SELECT ROUTE PACKAGE PROTECTION AT CHECKOUT TO INSURE YOUR PACKAGE. If your package is not insured and has been marked as delivered but not received, please use the provided tracking number to track the package and contact the shipping service (USPS, UPS, FedEx) for additional information and/or to file a claim for the stolen item(s).
Currently, we do not offer international shipping, but we’re hopeful to accommodate our international customers in the coming year.
We want you to love what you order, and if you don’t, we offer free and easy returns for eligible products and you can initiate your return through our returns portal here. Our policy is free returns within 14 days of delivery, but some of our partners offer extended return windows. Please refer to the "Shipping and Returns" section of the product page for full information on the policy for the item you are returning.
Items not eligible for return include:
- Items marked as FINAL SALE
- Items past the brand’s return window (return policies are listed on each product page)
- Items that have been worn, washed, or used
- Items that do not include their attached original tag
- Personalized, monogrammed or customized items
- Swimwear that has been used or worn or is missing the sanitary liner and/or tags
- Gift cards
Each return must be shipped back separately in its own box and with its own shipping label so it arrives at the correct return location. This return label will be created at no cost to you through our returns portal.
*While we do offer free shipping and exchanges, please note that a $15 cleaning fee will apply to bodysuit purchases if returned, and a $15 restocking fee will apply to select brands.